Privacy Policy and Cookie Policy

This policy applies to information we collect when you choose to use this website, and also to personal information which we process further to supplying services to you. Any processing of your personal data that we conduct (as above) will be compliant with all applicable data protection and privacy legislation in force from time to time in the UK including the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (‘UK GDPR’); the Data Protection Act 2018 (‘DPA 2018’) (and regulations made thereunder)  and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended (the ‘Legislation’).

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on the personal information we collect about you; what we do with your information and who your information might be shared with.

This website is owned by RD Biomed Limited and our registered office is at Daisy Building (2nd Floor), Castle Hill Hospital, Castle Road, Cottingham, Hull HU16 5JQ, United Kingdom.

Who we are

RD Biomed (‘we’ or ‘us’) are a ‘data controller’ for the purposes of the Legislation where we control the purposes for which we process your personal information.

Any questions about our data protection policy or how we handle your personal data should be addressed to Daisy Building (2nd Floor), Castle Hill Hospital, Castle Road, Cottingham, Hull HU16 5JQ.  (See  “How to Contact Us” below.)

Following our exit from the European Union we are now classified as a non-EEA resident data controller and are required to appoint a local representative in the EEA. Our local EEA representative is Mark Atherton. For information on how to contact our local EEA representative please see “How to Contact Us” below.

What information do we collect?

Personal information provided by you

We collect personal information about you (such as your name, address, credit card details and contact details), for example your email address when you register with us or purchase products.

Personal information provided to and by third parties

We shall transfer your personal information to our service provider SiteGround who hosts this website and stores your personal information if you purchase our products.

Personal information about other individuals

If you give us information on behalf of someone else, such as a child for whom you are legally responsible, you confirm that either:

(1) the other person has a contractual relationship with you and knows that you will be transferring their personal data to us for specific purposes and/or;

(2) s/he has appointed you to act on his/her behalf and has agreed that you can:

• give consent on his/her behalf to the processing of his/her personal data;
• receive on his/her behalf any data protection notices;
• give consent to the processing of his/her sensitive personal data (as listed below).

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies on our website.

Where applicable, this website uses a cookie control system allowing you on your first visit to the website to allow or disallow the use of cookies on your computer/device. This complies with legislation requirements for websites to obtain explicit consent from users.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider, to improve the user’s experience whilst visiting the website, and better understand how you use it.  This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies please see our Cookies Policy.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

How will we use the information about you?

We collect information about you so that we can:

• identify you and manage any accounts you hold with us;
• provide the product requested;
• send a diagnostic letter to you outlining the details of your test results which we encourage you to share with your GP. This letter will be password protected for further security;
• detect and prevent fraud;
• customise our website and its content to your particular preferences;
• notify you of any changes to our website or to our services that may affect you; and
• improve our services.

Our questionnaire and email newsletter

We may use any information submitted to us by you to provide you with further information by email about the products we offer which you have requested.

As part of our services we also supply an email questionnaire which we use to ask you about your experiences, where you can give us user feedback relating to the products. We may also send you medical and health related newsletters which we consider may be of interest to you and which relate to the product supplied by us.  You can choose to unsubscribe at any point by clicking on the link at the bottom of the email.

Who your information might be shared with

We may disclose your personal data to:

• other companies within our group;
• our agents, associates and service providers; and
• law enforcement agencies in connection with any investigation to help prevent unlawful activity.

Keeping your data secure

Our staff and associates are bound by obligations of confidentiality and trained in the protection of personal data.  We comply with the Legislation and use the appropriate technical and organisational measures necessary to safeguard your personal data.  We only share your personal data with third parties who also comply with the Legislation.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

We only send your data outside the EEA where we have in place a legal agreement which complies with the Legislation.

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Retention Periods

We store the personal data that relates to your test results on secure servers:

• for a period of up to 10 years from the date on which you first completed a test in order to allow you to access your test data. However, we shall regularly review this information in conjunction with you and shall delete it if you so request; or
• until you ask us to destroy it,

in each case, unless the law requires us to store the data for a longer period.

What rights do you have?

Under certain circumstances, you have rights under the Legislation in relation to your personal data:

1. Request access to your personal data;
2. Request correction of your personal data;
3. Request erasure of your personal data;
4. Object to processing of your personal data;
5. Request restriction of processing of your personal data;
6. Request transfer of your personal data;
7. Right to withdraw consent,

If you wish to exercise any of the rights set out above, please contact us (see ‘How can you contact us?’ below).

How to contact us

Please contact RD Biomed Limited at Daisy Building (2nd Floor), Castle Hill Hospital, Castle Road, Cottingham, Hull HU16 5JQ – Tel: 01482 461880, if you have any questions about this privacy policy or the information we hold about you.

Our local representative in the EEA can be contacted via telephone on +31 6 82457144.

If you wish to contact us about any other matter, please send an email to info@rdbiomed.com or write to us at RD Biomed Limited, Daisy Building (2nd Floor), Castle Hill Hospital, Castle Road, Cottingham, Hull HU16 5JQ.

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website or use our services.

RD Biomed Limited, May  2021

Cookie Policy

Information about our use of cookies

• Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website such as when you buy a product.

These necessary cookies contain information about the shopping cart and when the cart data changes. The session cookie contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.

• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

We use Google Analytics software to collect information about how you use Peptest.co.uk. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search.

Google Analytics stores information about:

• the pages you visit on Peptest.co.uk;
• how long you spend on each Peptest.co.uk page;
• how you got to the site; and
• what you click on while you’re visiting the site.

We do not collect or store your personal information (for example your name or address other than during the Peptest order online process) so this information cannot be used to identify who you are.

• We do not allow Google to use or share our analytics data, but Google Analytics set their own cookies
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

These identify the location of your computer or device to identify your preferred market.

• Targeting cookies These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

This website uses a widget from ShareThis which facilitates the sharing of pages/ links from this website across various social networks such as Facebook and Twitter. ShareThis cookies track your use of social media buttons on Peptest.co.uk

Doubleclick.net cookie collects data to measure any viewed or clicked adverts (if any published) and is tracked by Google Analytics.

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode and this cookie recognises playbacks. It does not store personally-identifiable cookie information.

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode and this cookie recognises playbacks. This cookie is used to deliver YouTube inline adverts more relevant to you and your interests.

We also embed videos from Vimeo. Vimeo sets a number of cookies on any page that embeds a Vimeo video. These cookies measure the number and behaviour of Vimeo viewers and hold information about current viewing video settings as well as a personal identification token (if you are logged into Vimeo). Please note that we do not have any control over these cookies.

• Other cookies

The following cookies relate to Stripe. Stripe is a payment processing service that processes all payments for orders via the website. More information can be found at https://stripe.com/gb/privacy.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services and to comply with EU regulations) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

You can find more information about the individual cookies we use, the purposes for which we use and the term for which information is held further to each individual cookie, in the table below:

For more information on any of the cookies set out in the above table, please contact us using the contact information set out in our Privacy Policy.