RETURNS AND REFUNDS

We will acknowledge by email at the time you place your order.  We will then notify you within 4 days of such email whether we have accepted your order.  At the same time if we have accepted your order we will notify you of delivery dates.

In the event a Product is listed at an incorrect price due to a typographical error, we will notify you of the correct price by email and we will give you the choice of either purchasing the Product at the correct price or cancelling your order.

If you confirm you want the Product at the corrected price we will deliver the Product to you. If payment has been charged for the purchase and you cancel your order we will, on return of the Product (if the Product has been sent out), immediately issue a refund.

Any order (whether or not accepted) is subject to availability of the Product. If the Product becomes unavailable prior to delivery we will notify you and give you the choice of a refund or of waiting until we restock the Product.

You may cancel the contract at any time up to and including the 14th (fourteenth) working day after the day on which the Products are delivered to you by notifying us by email or post at the addresses set out at the beginning of our Terms and Conditions.

You may not cancel the contract if you have received the Products and returned your test sample to us and we have provided you with your results within the 14 day Cancellation Period.

 Provided you notify us of your wish to cancel the Contract within the Cancellation Period and subject to clause 4.2 in our Terms and Conditions, we will re-credit your charge card with the amount debited for your order for the Products in question as soon as possible and, in any event, within 30 days of you cancelling the contract.

 If the Products delivered are defective, not what you ordered or damaged on delivery please notify us in writing straight away.

 All items can be returned to us free of charge in the pre-paid packaging to:

RD Biomed Limited
Daisy Building (2nd Floor)
Castle Hill Hospital
Castle Road
Cottingham
Hull
HU16 5JQ

We will repair, replace or refund you for the price paid for any Products and your packaging and postage costs which are found to be incorrect or damaged on delivery for a period 3 months after delivery.

As a gesture of goodwill, we will replace a Product:

(a) free of charge (except for postage and packaging costs) if we are unable to analyse your test result due to you providing us with an invalid sample for testing;(b) free of charge (to include the cost of postage and packaging) where we are otherwise unable to process your sample.

In respect of any cause of action (including an action for negligence) arising out of or in connection with any purchase made from the Website, our entire liability shall be limited, to the extent that the cause of action relates to the items purchased on our Website to (at your option):

(a) repairing or replacing the Products; and

(b) refunding the amount paid by you in respect of the Products purchased.